Dashboards
Dashboards are designed to give a quick high-level view of the analysis of your data. They highlight important details about your metrics (eg. NPS or CSAT), what themes are impacting those metrics the most and how the themes have changed over time. Dashboards are highly customizable and a data set can have multiple that focus on different aspects of the data.
You can find your dashboard(s) in the top left menu under Dashboards (Which will be a drop-down menu if you have more than one dashboard.
If you don't see any drop-downs in the dashboard menu you may not have been given access to them. Check with your organization's administrator or reach out to your contact at Thematic if you'd like to learn more about accessing them.
Widgets
Dashboards are made up of individual widgets which focus on different aspects of your data. highly customizable for your needs, and each data set can have multiple dashboards that focus on different aspects. Dashboards are made up of widgets which focus on a single topic.
Key Takeaways - Shows the bullet points of the most important things about your data
Score - Shows the score, previous period change, and number of responses for the selected time period.
Score Over Time - Shows the score charted over time
Why did score change - Shows the score changes explained by themes for the current and previous time periods.
Summary - Shows the summary of responses for your data.
Responses - Shows the number of responses for your data.
Top themes by volume - Shows the 5 biggest base themes and their sub-themes, along with the option to show a summary and/or comments when a theme is clicked.
Changes in Most Common Themes - Shows the biggest changes in theme volume in the selected time period compared to the previous, along with the option to show a summary and/or comments when a theme is clicked.
Key negative drivers of score - Shows the themes with the biggest negative impact on your score, along with the option to show a summary and/or comments when a theme is clicked.
Key positive drivers of score - Shows the themes with the biggest positive impact on your score, along with the option to show a summary and/or comments when a theme is clicked.
Score breakdown - Shows the negative/neutral/positive and detractor/passive/promoter breakdown of your score.
Recently emerged rare themes - Shows the very low volume themes that surged recently, along with the option to show a summary and/or comments when a theme is clicked.
Largest changes in theme mentions - Shows themes where volume has spiked, along with the option to show a summary and/or comments when a theme is clicked.
Largest changes in score - Shows themes where the score has spiked, along with the option to show a summary and/or comments when a theme is clicked.
Filtering
Dashboards can have filters if they're available in your data. You can apply a filter to look at a segment of the data.
Benchmarking Dashboards
Some dashboards are configured to highlight a segment of your data.
Sharing Dashboards
Dashboards can also be shared via email or powerpoint exports using the “Share” and “Powerpoint” buttons at the top of the page. Any filters applied in the dashboard will also be applied to the exported data. The powerpoint file exported is fully editable. The email export can be set as a one-off, or on a scheduled cadence (If new data is loaded on a cadence to the data set). Anyone can be emailed the report, but they will need a Thematic account to be able to access the dashboard in the portal.
You can choose one-off or a regular cadence for email exports
An example email report, showing a review score, review score over time and negative impacting themes