Dashboards

Dashboards are designed to give a quick high-level view of the analysis of your data. They highlight important details about your metrics (eg. NPS or CSAT), what themes are impacting those metrics the most and how the themes have changed over time. Dashboards are highly customizable and a data set can have multiple that focus on different aspects of the data. 

You can find your dashboard(s) in the top left menu under Dashboards (Which will be a drop-down menu if you have more than one dashboard.

If you don't see any drop-downs in the dashboard menu you may not have been given access to them. Check with your organization's administrator or reach out to your contact at Thematic if you'd like to learn more about accessing them.

Widgets

Dashboards are made up of individual widgets which focus on different aspects of your data.  highly customizable for your needs, and each data set can have multiple dashboards that focus on different aspects. Dashboards are made up of widgets which focus on a single topic.

Metric widgets - Shows the metrics in your data and how they're tracking over time.

Impact widgets - Show the themes with the biggest positive and negative impact on your metrics.

Theme changes widgets - Shows the biggest changes in theme volume and impact in the selected time period compared to the previous.

Top themes widget - Shows the 5 biggest base themes and their sub-themes.

Filtering

Dashboards can have filters if they're available in your data. You can apply a filter to look at a segment of the data.

Benchmarking Dashboards

Some dashboards are configured to highlight a segment of your data.

Sharing Dashboards

Dashboards can also be shared via email or powerpoint exports using the EMAIL and PPTX buttons at the top of the page. Any filters applied in the dashboard will also be applied to the exported data. The powerpoint file exported is fully editable. The email export can be set as a one-off, or on a scheduled cadence (If new data is loaded on a cadence to the data set). Anyone can be emailed the report, but they will need a Thematic account to be able to access the dashboard in the portal.

You can choose one-off or a regular cadence for email exports


An example email report, showing a review score, review score over time and negative impacting themes