How to use Answers

Answers is a new feature that makes it easy for anyone at your organization to ask specific questions about your data and get narrative answers, supported by data sources, customer verbatims and visuals.

Note: This is currently in beta for a limited set of users. If you are interested in joining the beta, please reach out to your Customer Success Manager.

Asking a question

From the `Answers’ page, you can start asking a question by clicking on any of the suggested questions at the top, or typing your own question on the form below:

To help refine your question, select the relevant filter/s and data set related to your question. You can also select multiple data sets for your question, but you will not be able to use the filters.

Note: Make sure you have the right dataset(s) selected before asking a question, so Thematic knows where to look. If you want to know more about the types of questions that Answers supports, visit this help article.

Understanding an answer

After an answer is generated for you, there are a few options that you could take from here:

  1. Rate the quality of the answer by clicking the thumbs up or down button.
  2. Copy the answer by clicking the copy button.
  3. Deep dive on a theme related to that answer, by clicking on any of the hyperlinks within the answer.
  4. See a graph or table of the answer, so you can visualize the percentage of responses that went into generating the answer by clicking on the `Add a visualization` button.
  5. See the relevant comments related to the answer by clicking on the `Show relevant quotes` button.
  6. Generate top 3-5 suggestions based on that answer by clicking on the `Create suggestions` button.
  7. See the volume of comments that the answer was generated from by clicking on the `Comments` button.

You can also ask a follow-up question on the form below, or ask a new question from the left-hand panel.

Rating answers

After clicking the thumbs up or down button, you will be asked to provide more details on why you rated the answer good or poor. While this is optional, this is particularly useful for us when collecting feedback to help improve the quality of the answers generated.

Copying answers

For all of these answers, you can hover over the summary and click on `Copy to clipboard`. Then, paste it wherever needed to quickly capture and share this information.

Theme deep dives

Clicking any highlighted phrase within the answer will generate another answer. This is particularly helpful if you want to explore a theme related to your previous answer, so you can navigate through your data for deeper analysis more efficiently. After another answer is generated, you will have the same options as above to inspect this answer.

Adding a visualization

Clicking the `Add a visualization` button gives you the option to see a visualization (bar chart) or table of the top 6 themes, along with the percentage of responses that went into generating the answer.

Finding relevant quotes

Clicking the `Show relevant quotes` button will show the comments that are relevant to the answer provided.

Creating suggestions

Clicking the `Create suggestions` button will show the top 3-5 suggestions that are most relevant to the answer provided.

Note: Thematic has provided these suggestions by analyzing your data's context. However, it's important to note that these suggestions may not perfectly align with your specific business context or be entirely feasible to implement.

Checking matching comments

Clicking on the `Comments` button will show you the sentences from the sample used in generating the answer and a button going to the Feedback tab in the Analysis tool to see all feedback used in generating the answer.

Saved answers

All your questions and answers are saved on the left-hand panel of the page, so you can refer back to them in case you need to. From here, you can see the data set/s that were used in generating the answers and the trash can icon, if you want to delete this saved answer. Clicking on one of the saved answers will take you back to that session. By default, your saved answers are named after the first question that was asked, but you can rename this by hovering on the title and clicking on the pencil icon beside it.