How to set up integrations

Follow these steps for any integrations you want to use to send data to Thematic automatically.

You need to have manage integrations permissions to do some of these steps in the portal. Thematic integrations will continue to pull data until paused or stopped.



iOS Store or Android Store

If you have large amounts of review (20k+), multiple countries or languages to consider contact your CSM as a custom App store pull may be required. Apple store supports country metadata, Google Play store does not. Thematic can automatically detect and translate different languages.

  1. In the manage data page when creating a new dataset, select Appstore reviews as the Data Source Type, then enter your app details
  2. Apple Store: Take just the numbers from a URL.
    1. https://apps.apple.com/nz/app/facebook/id284882215 becomes 284882215
  3. Android: Take the text after .com till &hl
    1. https://play.google.com/store/apps/details?id=com.facebook.katana&hl=en becomes com.facebook.katana
  4. After entering the app ID's click import data.
  5. Contact your CSM for next steps

Survey Monkey

  1. Go to the Manage Integrations page in your Thematic portal and select Survey Monkey.
  2. Click connect and log into Survey Monkey to authorize.
  3. Once connected, when setting up a new dataset in Thematic you can select Survey Monkey in the Data Source Type and then the survey to pull data from.
  4. Contact your CSM for next steps.

Your Survey Monkey account needs to have administrator rights of the survey you're trying to load into Thematic. If it doesn't you can invite someone with those permissions to Thematic and they can set up the connection using their account.

Google Sheets

  1. Go to the Manage Integrations page in your Thematic portal and select GoogleSheets.
  2. Click connect and log into Google to authorize.
  3. Once connected, when setting up a new dataset in Thematic you can select GoogleSheets in the Data Source Type and then enter the URL of the sheet you want Thematic to pull data from.
  4. Contact your CSM for next steps

Your Google account needs to have administrator rights of the sheet you're trying to load in Thematic. If it doesn't, you can invite someone with those permissions to Thematic and they can set up the connection using their account. Thematic will pull data from only the first sheet.

Intercom

  1. Go to the Manage Integrations page in your Thematic portal and select Intercom.
  2. Click connect and log into Intercom to authorize.
  3. Once connected, when setting up a new dataset in Thematic you can select Intercom in the Data Source Type.
  4. Contact your CSM for next steps

Your Intercom account needs to have administrator rights of the data you're trying to load in Thematic. If it doesn't, you can invite someone with those permissions to Thematic and they can set up the connection using their account.

Delighted

  1. Requires your api key (Can be found with https://delighted.com/docs/api)

Your Intercom account needs to have administrator rights of the data you're trying to load in Thematic. If it doesn't, you can invite someone with those permissions to Thematic and they can set up the connection using their account.

Qualtrics

Requires

  1. Datacenter ID can be retrieved from Account Settings, within the User box. (See guide: https://api.qualtrics.com/ZG9jOjg3NjYzMw-base-url-and-datacenter-i-ds)
  2. API Key can be retrieved from Account Settings > Qualtric IDs. The page will present the API box showing the API Key or the button to generate a new one. (See guide: https://api.qualtrics.com/docs/api-key-authentication)
  3. Survey IDs can be retrieved from Account Settings > Qualtric IDs. The page will be present a Survey box showing the IDs. (See guide: https://api.qualtrics.com/ZG9jOjg3NjYzNQ-finding-your-qualtrics-i-ds)

The user who sets up a Qualtrics integration will need permission to access the datasets you want to use in Thematic.

AskNicely

  1. api key (See guide:
  2. domain (i.e https://thematic.asknice.ly)

The user who sets up a AskNicely integration will need administrator permissions. AskNicely does pull all surveys into a single dataset, which Thematic can then filter for the correct ones.

Custom variables you want to sue in your analysis may not be included by default.

Alchemer (Formerly Survey Gizmo)

  1. API Key (Details of how to find this here: https://apihelp.surveygizmo.com/help/authentication)
  2. API Secret (Details of how to find this here: https://apihelp.surveygizmo.com/help/authentication)

The user who sets up a Alchemer integration will need administrator permissions.

Confirmit

API Key (Details of how to find this here

Discord

  1. Coordinate with your CSM about the channels you want analyzed
  2. Add the discord bot in the integrations page and follow the instructions
    1. You'll need to be a Discord admin to add the bot
    2. If you have multiple servers you'll need to select the right one
    3. Make sure to authorize Thematic discord integration to read message

Zendesk

  1. Sub domain
  2. Contact your CSM for next steps

Slack

  1. GO to integrations page
  2. Authorize Slack to connect
  3. Contact your CSM with channels for analysis

Trustpilot

  1. Key
  2. Secret

Reddit

  1. Contact your CSm

User voice

  1. Contact your CSM

G2Crowd

  1. Contact your CSM

Capterra

  1. Contact your CSM

Capterra

  1. Contact your CSM

Medallia

  1. Contact your CSM

InMoment

  1. Contact your CSM

LucidCX

  1. Contact your CSM

Freshdesk

  1. Contact your CSM

Reevoo

  1. API Key
  2. API Secret
  3. Organization ID

Facebook

  1. Contact your CSM

Twitter

  1. Choose either
    1. An account to pull tweets from or to
    2. a hashtag or key word to pull from
  2. Contact your CSM

Github

  1. Contact your CSM

Other sources

In the portal open the Manage integrations page in the top-right drop-down menu. Then enter the details required.

If you don't see the "Manage integrations" drop-down in your menu, you haven't been given permission to edit them. Check with your organization's administrator or reach out to your contact at Thematic to get this resolved.

After the integration is connected go to the Manage data page and create a new dataset. Set the Data Source Type as the integration, filling out any additional information needed.

Some integrations may require more steps or additional information to connect