How to contact Thematic Support

At Thematic we are committed to delivering Best-in-class Customer Support!

If you encounter difficulties using Thematic, or you see something that concerns you about the security, privacy or integrity of the system, please let us know!

Here's how you can get in touch with us!

1. Live chat

Chat with us by going to Live chat item in top right corner menu under Thematic portal.

There's also live chat on our website that you can access any time.

2. Email

Email us on or get in touch with your customer success manager.

3. Slack

You can join our Slack community and provide feedback / ask questions in one of the channels.

4. Phone

If you are in the US or Canada, you can give us a call on (888) 433-5010.

Tip! Want to provide your feedback anonymously? You can use and an email client that provides an anonymized email address.