Dashboard Widget List

Dashboards are designed to give a quick high-level view of the analysis of your data. They highlight important details about your metrics (eg. NPS or CSAT), what themes are impacting those metrics the most and how the themes have changed over time. Dashboards are highly customizable and a data set can have multiple that focus on different aspects of the data. 

You can find your dashboard(s) in the top left menu under Dashboards (Which will be a drop-down menu if you have more than one dashboard.
If you don't see any drop-downs in the dashboard menu you may not have been given access to them. Check with your organization's administrator or reach out to your contact at Thematic if you'd like to learn more about accessing them.

Widgets

Dashboards are made up of individual widgets which focus on different aspects of your data. They are highly customizable for your needs, and each data set can have multiple dashboards that focus on different aspects. Dashboards are made up of widgets which focus on a single topic. Here's a comprehensive list of all the widgets below:

Editing a dashboard

  • You can edit any dashboard you have permission to
  • Do this by clicking the edit button
  • Dashboards will copy the score calculation used in the Analysis view eg. an NPS score will be calculated the same in a dashboard as the analysis tools

Every widget you add will need to be from a datasource the dashboard is pointed towards

  • EG. If you have an NPS and CSAT survey, when you create a widget it will either look at NPS or CSAT data

You can add any combination of widgets, here is the list with some explanation about each

Key Takeaways

It compares the select time frame with previous time frames, and calls out insights about score change, theme trends for volume and impact.

  • Not supported by email export 
  • Score - The score the widget will show.
  • Custom title - Will be displayed above the widget.

Score

Shows the score for the score for the selected time period. Click the title to go to the analysis tools score change.

  • Supported by email export 
  • Score - The score the widget will show.
  • Custom title - Will be displayed above the widget.

Score Over Time

Displays the score over the past 5 time periods, if you change the time period selected the widget will change to show weekly/monthly/quarterly. Click the title to go to the analysis tools score change.

  • Supported by email export 
  • Score - The score the widget will show.
  • Custom title - Will be displayed above the widget.

Why did score change

This is the waterfall graph from the analysis tools. Mouse over a theme to see the exact change in volume/score between the two time periods. If you click on a theme it will take you to the analysis tools score change.

  • Supported by email export 
  • Score - The score the widget will show.
  • Custom title - Will be displayed above the widget.

Summary

This is the summarization from the analysis tools. This is liable to change as the page is refreshed. The thumbs up and thumbs down helps train Thematic's summarization to be better.

  • Supported by email export 
  • Custom title - Will be displayed above the widget.
  • Summary of
    • All feedback - Summarises everything
    • Issues - Summarises comments Thematic has flagged as "Issues" (This is also a filter in the analysis tools)
    • Requests - Summarises comments Thematic has flagged as "Requests" (This is also a filter in the analysis tools)
    • Questions - Summarises comments Thematic has flagged as "Questions" (This is also a filter in the analysis tools)
    • Negative feedback - Summarises comments Thematic has flagged with a "Negative" sentiment (This is also a filter in the analysis tools)
    • Positive feedback - Summarises comments Thematic has flagged with a "Positive" sentiment (This is also a filter in the analysis tools)

Responses

Total number of responses - all comments, not just ones with free text

  • Not supported by email export 
  • Custom title - Will be displayed above the widget

Top themes by volume

Click the title to be taken to the analysis tools

  • Supported by email export 
  • Custom title - Will be displayed above the widget
  • Size - Is the theme full widget or half width.
  • By default, when you click a theme it'll take you to the analysis tools
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools

Changes in most common themes

Compare the selected time period with the previous, by theme volume. Sorted by greatest difference

  • Supported by email export 
  • Custom title - Will be displayed above the widget
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools

Key negative drivers of score

Shows the top themes with negative impact on the selected score

  • Supported by email export 
  • Score - The score the widget will show
  • Custom title - Will be displayed above the widget
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools
  • Base or sub-theme level

Key positive drivers of score

Shows the top themes with positive impact on the selected score

  • Supported by email export 
  • Score - The score the widget will show
  • Custom title - Will be displayed above the widget
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools
  • Base or sub-theme level

Score Breakdown

Full width break down of score segments

  • NPS - Promoters 9-10, Passives 7-8, Detractors 4-6 Strong Detractors 0-3
  • Average - will show even cuts of your score
  • Not supported by email export 

Recently emerged rare themes

  • Supported by email export 
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools

Largest changes in theme mentions

  • Supported by email export 
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools

Largest changes in score

  • Supported by email export 
  • Summary - When you click a theme, a summary of the theme is generated at the bottom of the widget. See more takes you to the analysis tools
  • Comments - When you click a theme, example comments of the theme is generated at the bottom of the widget, you can toggle between 5. See more takes you to the analysis tools