Summarization, which is powered by generative AI, is available in the Analytics tools for all datasets and in the Dashboard as widgets. There are four areas where this works:
From the `Themes’ tab in the Analytics tool, once you've selected a base theme or subtheme, it will generate an overview of that theme:
This should help you get an instant understanding of any theme in your data without having to read all the comments. Along with the summary text, the volume for number of responses, and an overall sentiment (Displayed by the red or green face) are also displayed. Clicking on a result will show the sentences in the responses related to the result.
Note: This feature is currently in closed beta and may not be available to all users yet. Contact your CSM if you’d like to know more.
From the `Themes` tab in the Analytics tool, you can also get a quick snapshot of all your feedback based on your selected filter/s, without having to select a theme: